What Information Should you Give During the Call?
Once you’ve dialled 9-1-1, the emergency operator will answer: “9-1-1, quelle est l’adresse de l’urgence ?” (9-1-1, what is the address of the emergency?), which is why it is important to always have this information on hand. Then, the operator will verify the location of the emergency, the town, your telephone number and your name. They will then ask you a series of questions about the incident in order to get the information they need to dispatch the emergency responders efficiently and safely. There are no trivial or wrong answers to these questions, if you don’t have the information, tell the operator.
You should also note that calling from cellular phones can make it difficult to trace the location of an incident. That’s why you should always have a reference point or know the exact address. This minimizes the emergency operator’s response time and the response time of the emergency responders who will be dispatched.
The CAUREQ handles 9-1-1 calls on behalf of the municipalities of Eastern Quebec efficiently and in accordance with the requirements of the Civil Protection Act and the Regulation respecting standards, specifications and quality criteria applicable to 9-1-1 emergency centres and to certain secondary emergency centres.
It also ensures fire services are deployed and efficiently coordinates emergency responses based on the information obtained.
What’s more, as a Health Communication Centre it provides medical call handling service to ensure an appropriate response—ambulance services and first responders—aimed at reducing the mortality and morbidity in its service area.